Returns & Cancellations
DAMAGED OR INCORRECT WINES
Oh no! Let us fix it! We ask that you contact us within 30 days of your purchase date to resolve these issues.
We will gladly replace products that were damaged during transit. Please note you may be required to hold and/or provide evidence for the carrier while we process a damage claim. Please contact us before disposing of any damaged items.
Missing or Incorrect Items
Our team is fantastic at preparing orders however, from time to time an error does occur. In the event that you received incorrect items, we may require that you hold this wine and the existing packaging so that we can arrange a return pickup. Please contact us before disposing of the wine or packaging.
Due to the nature of alcoholic beverage regulation, all sales are considered final.
Once your order has shipped we can only accept cancellation/refund requests for non-damaged and undelivered wine under exceptional circumstances.
Refunds for pre-authorized returns or for wine returned as undeliverable are issued only as Store Credit less actual shipping cost.
If you have received your wine delivery and it has been damaged in transit or you are otherwise unsatisfied, please contact us within 30 days.
PACIFIC RIM SHIPPING POLICY
Adult Signature Requirement:
We strongly suggest shipping your order to a business address. State law, as well as UPS/FedEx policy, requires an adult signature at the time of delivery for every package containing wine. It is the shipper's responsibility to ensure an adult is available to sign for the shipment at delivery. Shipments will not be delivered under the following circumstances:
The recipient is not 21 years of age or older or does not have an acceptable form of ID such as a driver's license, passport or birth certificate.
The recipient shows signs of intoxication.
To ensure extreme weather conditions or temperature variances do not impact the quality of your wine, ground shipping orders may be shipped via temperature controlled trucks. Since there are so few of these trucks and routes available, this could add an additional 3 weeks to the delivery. If you need your wine delivered by a particular date, please upgrade your shipping to air delivery (overnight or 2-day), this will lower the risk of freezing or overheating your wines. 503-863-5459
Pacific Rim currently ships to the following states:
Arizona, Alaska, California, Colorado, the District of Columbia, Florida, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Tennessee, Texas, Virginia and Washington.